When you share a report or photos from PIM by email, PIM uses the Mail app on your iPhone or iPad to send it. If Mail is not set up, the email option will not appear or the message will get stuck in your Outbox. This guide covers how to add your email account and fix the most common sending issue.
Note: For instructions on how to share your inspection report or photos from within PIM, see Sharing Reports and Photos. |
Contents
Adding your email account to iPad or iPhone
Follow these steps to add your office email to the built-in Mail app. If your office uses Microsoft 365 or Google Workspace, choose those options in step 3 for automatic setup.
| 1 | Open the Settings app on your iPhone or iPad. |
| 2 | Scroll down and tap Apps, then tap Mail › Mail Accounts › Add Account. |
| 3 | Choose your email provider:
|
| 4 | Enter your email address and password, then tap Next. For Microsoft and Google accounts, you will be taken to a sign-in page in your browser — sign in there and grant access when prompted. |
| 5 | Make sure Mail is switched on, then tap Save. Your account is now ready — the email option will appear when you share a report or photos from PIM. |
Tip: If you are unsure of your server settings, contact your IT department or email provider. Apple’s full setup guide is available at support.apple.com. |
Email stuck in Outbox
Sometimes an email gets stuck in the Outbox rather than sending — usually when the device briefly loses signal while trying to send. To clear it:
| 1 | Open the Mail app and tap Outbox (visible in your folder list when a message is stuck). |
| 2 | Tap the stuck message to open it. |
| 3 | Tap the Subject line as if you were going to edit it. |
| 4 | Tap the Send button (the arrow icon, top right). The message should now send, provided your email account and password are correctly configured. |
Note: If the email keeps getting stuck, your email password may have changed recently. Go to Settings › Apps › Mail › Mail Accounts, tap your account, and re-enter your password if prompted. |
Contacting PIM Support
The quickest way to reach the PIM team is through the Help Desk — no email required:
- PIM Help Desk — submit a ticket or browse guides from your browser
- From within PIM — PIM Help Desk › Contact Support
- Email — support@propertyinspectionmanager.com
If you need any help, please contact PIM Support and we’ll be glad to assist.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article