FAQ

My Condition Report Entry is Generating As An Exit
If you are submitting it as an entry and it's generating as an exit, then chances are you have the incorrect template configured. If you can navigat...
Mon, 26 Aug, 2024 at 1:10 PM
How Do I Reset My PIM Password
If you are logged out of your PIM App (version 5.3.5 or later) you will see a "Forgot Password?" option for you to tap.  If you have a user accoun...
Mon, 26 Aug, 2024 at 1:09 PM
How Can I Copy Notes Over From A Previous Inspection
If you have the previous inspection on your device then you can enable one or both of these settings and then perform a Repeat Inspection which will copy ov...
Mon, 26 Aug, 2024 at 1:25 PM
How Do I Change The Email Address The Inspection Is Sent To
You can customise your inspector settings by navigating in the App to Settings > PIM Admin > Inspectors and Templates > then tap on the name of the...
Mon, 26 Aug, 2024 at 1:44 PM
How Can I Integrate/Link My Device With My Property Management System
PIM does integrate with several Property Management Systems.  To see if you can link your system to PIM and import your inspections review our many Integrat...
Tue, 3 Sep, 2024 at 12:48 PM
How Can I Access My PIM Dashboard
 You can access your Inspections, Company Details and User Details from your PIM Dashboard by logging in using the same account details you log into the PIM...
Tue, 3 Sep, 2024 at 12:51 PM
How Can I Update Company Logo, Office Details and Phone
Your Company logo, Office details and your branding colours can be updated from your PIM Dashboard.  See How - here.
Wed, 4 Sep, 2024 at 9:06 AM
My Inspection Is Not Uploading To My Property Management System
Depending on which system you are using there can be various reasons.  The main ones include: 1.  Your Inspection in PIM must be import from your PMS in...
Tue, 3 Sep, 2024 at 1:02 PM
How To I Sync Previous Inspections To My Device
Only inspections that have been save or submitted to your PIM Dashboard can be synced to a device.  You can follow our How To Guide - here.
Tue, 3 Sep, 2024 at 1:04 PM
How Can I Download All Images From An Inspection
Once you complete your inspection, finalised it and submit it to your PIM Dashboard you can use the Download Media menu to download all your images from an ...
Tue, 3 Sep, 2024 at 1:08 PM