Depending on which system you are using there can be various reasons. The main ones include:
1. Your Inspection in PIM must be import from your PMS in order to push back/or upload back to your system. Without this process being followed PIM does not know where to upload your report to.
2. You may have imported the inspection into PIM in advance, and since cancelled it in your PMS and rescheduled it but not imported it again.
3. The file size is too big. Most PMS have a document size limit of 20MB
If you are unsure of what has occurred we can investigate it further if you can send in a diagnostics from the device together with the inspection address.
You can send in a diagnostics by tapping on the PIM Help Desk icon at the bottom of the screen and then tap on Contact Us (Send Diagnostics). Tap into the white box and type some text (ie. the address of the property) and hit Send.