Property Inspection Manager Support

To get started, download PIM from the App Store and log in using your existing account details. If you're unsure of your PIM Premium account credentials, please check with a colleague in your office or reach out to support at support@propertyinspectionmanager.com.

Once you've successfully logged in, you'll need to select your Industry Type (Residential or Commercial) and Region. If you're in Australia, selecting your specific state helps configure region-specific templates.

Now that you're using the PIM Cloud, you can easily sync all available inspections from the dashboard to your new device.

If you have previously customised Property Profiles or Shorthand Words/Phrases, it's best to share these settings from your old device before proceeding.

Sharing Settings:

If you want to transfer your Inspector settings, template setup,  Inspections Areas and Property Profiles across then you need to "Share your Settings" across.  

Sharing Settings Guide - here

Syncing Your Dashboard Inspections To Your New Device:

After transferring your settings, you can sync your dashboard inspections by tapping the Cloud icon at the top of your inspection list. Select the inspections you want to sync, then tap the Downward Arrow, followed by Import Selected, and confirm the action.

Please note that you can sync up to 10 inspections at a time. For detailed instructions, refer to our How-To Guide here.

Property Management System Integration:

If you're using integrations with Property Tree, Re-Leased, or Cirrus8, this setting should already be enabled if you’ve transferred your settings. If not, you’ll need to manually enable it by navigating to Settings > Advanced Integrations and About the App. From there, activate the integration to load your API key.

If you prefer not to transfer any data or settings, simply download the PIM app, log in with your existing credentials, and add yourself as an Inspector. To do this, navigate to Settings > PIM Admin > Inspectors, then tap the "+" button or edit the existing name and email address.

Next, select your customised report templates. If you're unsure which template to use, refer to your existing device (Settings > PIM Admin > Inspectors), consult a colleague in your office, or email us at support@propertyinspectionmanager.com for assistance.

We also have a helpful guide that outlines which templates to select. You can access it here.