Technical Troubleshooting

The PIM app is running slowing using the latest iOS. How do I make it faster ?
With the upgrade of iPads to the latest Apple iOS there are a few small changes you can make on the iPad itself to help speed things up, especially for ol...
Fri, 14 Oct, 2016 at 7:52 AM
How do I turn on Voice Dictation (Siri) on my new iPad/iPad Mini?
With the newer iPads running iOS13+ there is a simple and new way of entering your Inspection Notes! On iPhone 6s or later, and iPad, you can use voice dic...
Thu, 16 Mar, 2023 at 1:30 PM
How do I setup on Mail on my iPad so I can check my office emails and send to support ?
In case you don't have Mail setup on your iPad specifically, Apple has posted some instructions which may help:
Mon, 19 Oct, 2020 at 7:44 AM
Does PIM support AirPrint and which printers are supported ?
Yes! When you view any of your final Property reports (from the Document History button) it can now be printed to any AirPrint supported printer (you will n...
Tue, 13 Jan, 2015 at 4:23 PM
What happens if I need to restart PIM or close down other apps?
If you need to Restart PIM, simply follow these steps: Double click the Home button on the iPad device Swipe left or right until you have locate...
Thu, 17 Sep, 2015 at 3:17 PM
How do I send Diagnostic Information from PIM to Support?
In certain cases where we need to troubleshoot issues with the running of PIM we may ask for Diagnostic information. If you navigate to PIM Help Desk a...
Wed, 1 Jun, 2016 at 12:55 PM
How do I Force Restart (Hard Reset) / Restart my iPad/ iPhone
How to Force Restart your iPhone/iPad using iOS16+  You should hard reset your device as a last resort and only if you can't restart it.  These instru...
Fri, 18 Aug, 2023 at 10:26 AM
How do I send in Diagnostics for Support
Just navigate to PIM Help Desk on the main screen and use "Send Diagnostics" and when prompted please describe your problem/question in detail s...
Tue, 15 Aug, 2017 at 10:51 AM
My iPad is running out of storage or space. How can we fix it ?
We have recently had reports of iPad's running out of space that is unrelated to PIM.   In actual fact the iPad is not out of space it's a bug wit...
Thu, 5 May, 2016 at 12:20 PM
The app is reporting a "Server Error" and unable to access the network. Help what do I do ?
We have investigated the issue and as of 17th April 2015, it looks like there is a networking issue with the Google causing this issue. Please follow the...
Wed, 22 Apr, 2015 at 11:15 AM