Property Inspection Manager Support

Maintenance Requests

Re-Leased users can now create "On The Go" Maintenance with Maintenance Requests from PIM!

Creating a new Maintenance Request can now be done directly from PIM, together with a photo from the inspection area, and uploaded into the Re-Leased Maintenance Hub!

in PIM, for inspections where you need to create a Maintenance Request, you can select a photo and then raise a new Maintenance Request against it, complete some details, and then upload it to Re-Leased for further action.

Submitting Maintenance Requests is only available for those inspections that have been imported from Re-Leased and does require a network connection. 

If you have not yet set up the integration between PIM and Re-Leased on your device, refer to our Re-Leased Integration Guide.

Prefer videos to written instructions?  No problem watch the video version below or visit our PIM Youtube Channel.

The first step in raising a new Maintenance Request from PIM is to navigate in PIM to the inspection area where your photo of the damaged or affected area is located, then follow these steps:

Step 1. How To Create and Send a Maintenance Request from PIM

From the list of available photos for an Inspection Area or Sub-Inspection Area tap and hold the photo you wish to include as part of the Maintenance Request then select Send Maintenance Request to Re-Leased If you have multiple images you need to include in your Maintenance Request you can do that by tapping Edit (in the top right-hand corner) then select the images and then tap the "..." > Send Maintenancet Request to Re-Leased.

Step 2:  Completing Maintenance Request in PIM

This presents the Maintenance Request screen where you can fill in more details: Title - Defaults to the Inspection Area where the image was taken. Edit as required. Description - Enter notes detailing more information about the maintenance needing to be done. Due Date - Defaults to tomorrow's date, however, change as needed. Property Global Id and Tenancy Id: These match up to Id's used in Re-Leased. Once a Maintenance Request is submitted to Re-Leased, any further notifications will be sent through to the Contact. Anything with an asterisk * is required before tapping Done. Once you tap Done you will see the confirmation that your Maintenance Request has been successfully sent to Re-Leased. Just tap OK!

After you have sent the Maintenance Request from PIM, log into your Re-Leased account and navigate to the Maintenance Hub then Then tap your new Maintenance Request. Once opened tap on the Maintenance Details tab and you can see your Title, Description, Due Date, and Attachment (Image)  * Maintenance Type defaults to Electrical, further options will be available in a later release of PIM.

Any further workflow questions regarding Maintenance Request contact Re-Leased Support.  If you are having issues submitting your Maintenance Request in PIM please contact PIM Support.