Re-Leased Integration | Maintenance Requests

Maintenance Requests

Re-Leased users can now create "On The Go" Maintenance with Maintenance Requests from PIM!

Creating a new Maintenance Request can now be done directly from PIM, together with a photo from the inspection area, and uploaded into the Re-Leased Maintenance Hub!

In PIM, for inspections where you need to create a Maintenance Request, you can select a photo and then raise a new Maintenance Request against it, complete some details, and then upload it to Re-Leased for further action. Submitting Maintenance Requests is only available for those inspections that have been imported from Re-Leased and does require a network connection. 

If you have not yet set up the integration between PIM and Re-Leased on your device, refer to our Re-Leased Integration Guide.

Video Instructions

Prefer videos to written instructions?  No problem watch the video version below or visit our PIM Youtube Channel.

Contents

• Video Instructions
• Creating Maintenance Requests Using PIM
• Viewing Your Maintenance Request in Re-Leased

Creating Maintenance Requests using PIM

The first step in raising a new Maintenance Request from PIM is to choose how you'd like to start:

• From a specific photo within an Inspection Area or Sub-Inspection Area, or
• At the property level, directly from the Inspection Overview screen.

Both methods open the same Maintenance Request screen (see Step 2 below), where you add the details and submit through to Re-Leased.

Step 1 (Option A) Create and Send a Maintenance Request from a Photo (Inspection Area or Sub-Inspection Area)

From the list of available photos for an Inspection Area or Sub-Inspection Area tap and hold the photo you wish to include as part of the Maintenance Request then select Send Maintenance Request to Re-Leased

If you have multiple images you need to include in your Maintenance Request you can do that by tapping Edit (in the top right-hand corner) then select the images and then tap the "..." > Send Maintenance Request to Re-Leased.

Step 1 (Option B) At the Property Level (Inspection Overview Screen)

You can now raise a Maintenance Request for the property as a whole, without needing to start from a specific photo or inspection area. This is handy when the maintenance item relates to the property more generally, or when you simply want to log a request quickly while reviewing the inspection.

From the Inspection Overview screen, tap the Action button and select Send Maintenance Request to Re-Leased, then continue to fill in the details as described in Step 2 below.

Step 2:  Completing Maintenance Request in PIM

This presents the Maintenance Request screen where you can fill in more details:

• Title — Defaults to the Inspection Area where the image was taken. Edit as required.
• Description — Enter notes detailing more information about the maintenance needing to be done.
• Due Date — Defaults to tomorrow's date, however, change as needed.
• Maintenance Type — Select the type of maintenance required, such as Electrical, Painting, or Gardening.
• PM Email — Defaults to the email address of the property manager assigned to the inspection in Re-Leased, but can be updated if needed.
• Notify PM — Turn this on to automatically send the property manager an email notification as soon as the maintenance request is raised.
• Property Global Id and Tenancy Id — These match up to the corresponding IDs used in Re-Leased.

Anything marked with an asterisk * is required before tapping Done.

Viewing your Maintenance Request in Re-Leased

After you have sent the Maintenance Request from PIM, log into your Re-Leased account and navigate to the Maintenance Hub then Then tap your new Maintenance Request.

Any further workflow questions regarding Maintenance Request contact Re-Leased Support. 

If you are having issues submitting your Maintenance Request in PIM please contact PIM Support.