Using PIM with Chintaro Cloud

Thanks to our Chintaro Cloud integration, you can now import confirmed inspections directly into PIM, complete with property details and tenant information.

The latest updates make this workflow faster and more seamless, with new features that simplify your inspection process.

You can easily download scheduled inspections into PIM, then upload completed reports, maintenance items, photos, and more straight back to Chintaro Cloud. Once your inspections are finished, reports are automatically sent to Chintaro Cloud, ready for follow-ups without any extra steps.

For guidance on setting up Chintaro Cloud with PIM, contact Chintaro Support.

If you’re using a non-cloud version of Chintaro, you can still bring your scheduled inspections into PIM by following the step-by-step guide for non-cloud users.

Video Instructions

Prefer videos to written instructions? Watch the video below or visit our YouTube Channel.

First Time Set Up in Chintaro Cloud and PIM

1. Set up your Parameters in Chintaro Cloud

Before starting, ensure the correct parameter is set in Chintaro Cloud to allow automatic imports into PIM. This setup is only for Chintaro Cloud users—if you’re using just Chintaro or aren’t sure, contact Chintaro Support to upgrade.

Once on Chintaro Cloud, navigate to System Maintenance > Reference Tables > Parameters > PIMWebUpdate and change the Parm Number from 0 to -1 to enable integration with PIM.

2. Enable Chintaro Cloud Integration in PIM

In the PIM App, you need to enable both the Enable Chintaro (1) and Use Chintaro Cloud (2).

Firstly, navigate to Settings > Advanced, Integrations About the App > Enable Chintaro (1).

Enter your Chintaro Company Code.

If you’re unsure of your Company Code, you can find it by going to System Maintenance > Reference Tables > Parameters. Look under the Webservicedb column in the Parm Text field—your Company Code will appear there (e.g., chintaro_xyz). If you need help, feel free to contact PIM Support.

Then tap Use Chintaro Cloud (2) and enter the password "chintaropim".

Both toggles will remain green once successfully enabled.

You can then choose to import data up to 7 days, 14 days, or 28 days in advance. We recommend 7 days only.

Scheduling Inspections In Chintaro Cloud

1. Scheduling an Inspection Date in Chintaro Cloud

Once your Chintaro Cloud Parameters and PIM Preferences are set up, you can begin by scheduling your Inspections in Chintaro Cloud. From the Home Screen, navigate to Property Maintenance > Inspections > Schedule Inspections:

Start by filtering the screen to show the Properties/Rooms that you wish to inspect. You can filter by a Property Name, Suburb/City, or by Next Inspection Date.

After applying your filters, take a look at the Next Inspection Date column to make sure it shows the date(s) you plan to inspect each room or property. If a date needs to be updated, simply click on the field, delete the existing date, and enter the new date you want for the inspection.

You can adjust the Time if you’d like to schedule the inspection for a specific slot. Next, select the Type of Inspection from the PIMReportType column. This choice determines how the inspection will appear in PIM: for example, a Routine inspection will import as a Property Inspection Report, while an Ingoing or Outgoing inspection will import as a Property Condition Report (PCR).

2. Select or Add a new Room Type and entering notes in Chintaro Cloud

You can double-click a property inspection and select a pre-determined Room Type in Chintaro Cloud. This Room Type can then be matched in PIM to your Smart Property Profiles, allowing inspections to import with the correct pre-defined inspection areas.

If you’re working in a team, it’s helpful to discuss and agree on a consistent set of Room Types for your property portfolio. Once agreed, your System Administrator or a team member can go to Home > System Maintenance > Reference Tables > Room Type in Chintaro Cloud. Here, you can edit existing Room Types or add new ones to match the Smart Property Profile names in PIM.

Keep in mind that editing an existing Room Type will affect inspections and properties already in Chintaro. If you’re unsure, it’s safest to create a new Room Type to avoid altering existing data.

We would recommend taking a screen shot from PIM Settings > PIM Admin > Smart Property Profiles so you can match the name exactly.

The Room Type can also be set from the Property Address, where you can assign a Room Type for individual Rooms (2).

Property Info: You can add notes that will be imported directly into the Property Info field in PIM. Use this space to include any details you think are helpful. For example, you might add a friendly heads-up or important observations for the Property Manager to give them extra context about the property.

Tip: PIM now shows both the Property Manager and Inspector for each inspection in separate fields, making it easier to see who’s responsible for what. You can also update your reports to include this information if you’d like a clearer overview.

3. Process Scheduled Inspections

Once you’re happy with the selected dates, Room Types, and any notes you’ve added, navigate back to Property Maintenance > Inspections > Schedule Inspections. Make sure the Property Manager is set correctly. The app now shows the Property Manager and Inspector as separate fields, giving a clear view of responsibilities. Reports can also be updated to include this information for easier tracking if needed.

You can either click Select All or tick the Include boxes for each room individually, then click Process Schedule to finalise the inspection schedule.

Chintaro Cloud will advise the # of Inspections that have been scheduled:

Prepare For a Successful Import

A few small tweaks in PIM Settings can help ensure exact matches with Chintaro Cloud fields, making imports smoother and more reliable.

1. Set Up Smart Property Profiles (optional)

Smart Property Profiles let you quickly set up inspections for the most common property types in your portfolio—for example, a standard apartment with three bedrooms and two bathrooms.

With a little initial setup, your existing Chintaro Cloud "Room Type" can be matched to PIM to allow for a seamless import. This will save a lot of time adding or removing rooms during the inspection.

Add or edit yours in PIM Settings > PIM Admin > Smart Property Profiles.

See the Smart Property Profiles Guide for more information.

You can also add new Room Types in Chintaro by asking ask your System Administrator or Team Member or please refer to our guide above called "Add New Room Type" for further information.

2. Confirm Inspectors

The inspector in Chintaro Cloud should match an inspector listed in PIM. If no exact match is found, PIM will assign the inspection to a Default Inspector. You can add or edit inspectors in PIM Settings > PIM Admin > Inspectors to make sure all inspections are assigned correctly.

See the Inspectors Guide for more information.

3. Assign a Default Inspection Type

During the import, PIM will use the default Inspection Type set in PIM Settings > PIM Admin > Inspection Type, such as Routine or PCR (Property Condition Report).

Importing Your Inspections Into PIM

Next, you will need to download this data into PIM on your device.

1. Navigate to the Import tab

This is at the bottom of the app.

2. Import the latest file from Chintaro Cloud

Pulling down on the screen will refresh the data files. Once refreshed, tap on the latest file to open.

3. View imported inspections

Your properties will be listed with a colour code on the left. Green indicates a property PIM has not seen before, so it will be treated as a new inspection. Orange represents an existing property so a Repeat Inspection will be created.

4. Filter and Sort if required

If there are a large number of properties in the imported list, you can use the Filter (1) or Sort (2) options to make things easier to view.

5. Import the inspections

Action button (1) then choose one of the Import options (2).

Note: if you only want to import some, press cancel then tap against the properties you want. This will place a check on the right. You can then choose the Import Selected option instead of Import All.

6. Confirm the import type

The import will create inspections based on the Room Type selected in Chintaro Cloud, where available, otherwise PIM will use the default Property profile. If you are happy with this, tap Continue.

7. Close the PIM File Import message

Take note of the confirmation message then tap OK to close.

Complete the Inspection

After importing, your scheduled inspections will be available under the Inspections Tab.

Go ahead and complete the inspection in the usual way by adding notes and photos, extra information in your callouts, then Submit Inspection when done. This process will upload or push back the completed report, all the notes, and any "photos marked for maintenance" into Chintaro Cloud, as well as the callouts "Maintenance Required", "Suggested Improvements" and Our Summary".

Need help conducting your Inspections? Follow our guides available here - Conducting Inspections

Mapping your notes from Callouts and Summary Notes in PIM to Chintaro Cloud

You can now add notes against your Inspection Areas for Maintenance Required, Suggested Improvements, Our Summary and Tenant Summary and these will upload back to Chintaro Cloud.

Viewing Your Inspection in Chintaro Cloud

Once you’ve submitted your inspection from PIM, you can review the inspection data in Chintaro Cloud by tapping Inspection Reviews from the dashboard.

If you need to make changes to your submitted report—such as adding or removing an inspection area, including another maintenance photo, or updating notes or callouts—refer to our guide under Troubleshooting and Helpful Tips.

Reviewing Your Inspection Report, Notes, Maintenance Photos and Callouts

Once you have Submitted your inspection from PIM you can review the Callouts (1), Notes (2), Maintenance Photos (3), and the Inspection Reports (PDF) (4).

(1) Callouts populated from PIM:

(2) Notes from your inspection areas:

(3) Photos marked "Include in Maintenance"

(4) Inspection Report in PDF format (Double click to view the report)

Resend Inspection to Chintaro Cloud

If for some reason you only previewed the inspection rather than used Submit Inspection, or need to re-send to Chintaro Cloud, this can easily be done from the home screen of the inspection.

1. Tap the Reports Folder from the inspection

2. Select Send Inspection to Chintaro from Options

From Options (1) on the right tap Send to Chintaro (2)

Troubleshooting and Helpful Tips

Here are some common questions and helpful tips for Chintaro Cloud integration, along with guidance on how to resolve them.

For questions related to PIM, please reach out to PIM Support.

For any Chintaro or Chintaro Cloud-related questions—including locating your Company Code or scheduling inspections—please contact Chintaro Support.

1. Completed inspections not pushing back to Chintaro

Only inspections that have been imported from Chintaro into PIM will be uploaded automatically to Chintaro when you use the Submit Inspection function. This process sends an email with your completed Inspection Report and also pushes the full inspection—including maintenance notes—back into Chintaro.

If you need to upload a report manually, refer to the Uploading Reports Into Chintaro guide for step-by-step instructions.

For scheduling future inspections, please use Chintaro Cloud. This automatically handles repeat inspections for existing properties, so there’s no need to use the “Repeat Inspection” feature in the PIM app.

2. Updating Inspections in Chintaro Cloud

If you need to update your inspection—such as adding or editing notes, updating callouts, including additional photos, or changing inspection areas—you can make these changes directly in PIM.

After updating, go into Chintaro and remove the Completed Date from the inspection record, ensuring the Active Inspection box is ticked. You can then use Submit Inspection or Send Inspection to Chintaro to upload the updated record.

Note: If you see the error “You cannot make the Inspection inactive without entering a Completion Date” when ticking Active Inspection, simply tap Exit to leave the screen, then reopen the inspection details and tick Active Inspection again. After this, you’ll be able to submit your inspection successfully from PIM.