PIM customers run all kinds of inspections — from highly detailed condition reports to tenant-facing summaries and general overviews — and PIM can be tailored to inspections that are unique to your business. This guide explains the main inspection types and when to use each one.

Prefer to watch? There's a walkthrough of the inspection types on the PIM YouTube channel.

In This Article

• Choosing the right inspection type
• Routine Inspections
• Property Condition Report (PCR)
• Bond Inspection Report
• Additional Reports & Custom Solutions

Choosing the Right Inspection Type

When you create an inspection, you select one of three general inspection types. Each has its own format and template.

Routine Inspections

Also known as Property or Periodical Inspections.

A routine check of the property's overall condition — typically every three months during a residential lease, though frequency and requirements vary by state or country. Routine reports focus on the cleanliness and maintenance of the property during the tenancy.

Most users record general notes at the Inspection Area level. If you'd rather break areas down further, Sub Inspection Areas can be enabled under Settings > PIM Admin > Routine Report Inspection Settings.

The same format can be adapted for Commercial, Building or Site Inspections. See the Report Gallery for ideas.

Property Condition Report (PCR)

A detailed snapshot of the property's condition, completed at the start of a residential or commercial lease — usually before the tenant moves in. It is organised into Inspection Areas and Sub-Inspection Areas covering items such as floors, walls, windows and lighting, and serves as the benchmark for the property's condition at lease end, often helping determine how much of the bond is returned.

A PCR goes by several names — Inspection Sheet, Entry/Exit Report, and Ingoing/Outgoing Inspection. Rooming House Condition reports are also supported.

The layout is usually fixed by legislation, but you can still customise Inspection Areas and Property Layouts, and add your logo and contact details to the header. International users (US, UK, Ireland, NZ and more) can find format ideas in the Report Gallery. Commercial PCRs aren't legally required but are increasingly used — contact PIM Support to set one up.

Entry / Exit Prompt

When enabled, PIM asks whether an inspection is an Entry or an Exit. For an Exit, PIM asks you to select the original Entry report, and both sets of notes then appear together, depending on your regional format.

Enable it under Settings > PIM Admin > Condition Report Settings > Prompt for Entry/Exit. PIM can also detect Entries and Exits imported from your property management system and label them automatically.

To change the type manually, tap the inspection type, then tap and hold Condition Report and choose the correct type from the pop-up.

The updated type then appears on the inspection.

Bond Inspection Report

Some customers use a Bond Inspection Report in place of a standard PCR. Contact PIM Support to discuss your options or a custom bond format.

Additional Reports & Custom Solutions

PIM specialises in customised solutions for specific inspection needs. A few of the most common:

Cleaning / Maintenance Report

Generates a separate report alongside the main inspection. Notes entered in the Additional Notes fields populate this report by default, and photos can be flagged with Include in Maintenance when you add or edit them. To create it, choose Submit Cleaning/Maintenance Report instead of Submit Inspection.

Common uses include Tenant Action Reports and Work Orders. The layout is fully customisable — see the Report Gallery or contact PIM Support.

Tenant Inspection Reports

Exclusive to PIM, this creates a separate, tenant-facing summary after an inspection — a courtesy update, or a list of issues the tenant needs to address. It can even include photos that are hidden from the landlord's version.

It's triggered when you include a Tenant Summary inspection area; notes and photos linked to that area are pulled in automatically. See the Report Gallery or contact PIM Support.

Custom Reports & Special Use Cases

PIM has also been used for:

• Building Inspections
• Site Audits
• Scored / Graded Inspections with built-in calculations

If you have a unique requirement, browse the Report Gallery or contact PIM Support on 1300 668 594.