PIM customers carry out a wide range of inspection types as part of their daily workflow.


Some inspections require a high level of detail, others are specific to a tenant, and some are simply general overviews. In many cases, inspections are completely unique to the business — and that’s perfectly fine. PIM is flexible enough to support them all.


Watch our latest video explaining the different Inspection Types available in PIM on our YouTube Channel or watch it below.


Choosing the Right Inspection Type


When creating a new inspection in PIM, you’ll need to choose from three general inspection types. It’s important to select the correct type before tapping Done, as changing it later won’t update the inspection format or template accordingly.


So let's look at the Inspection Types now.


Routine Inspections (Also Known as Property or Periodical Inspections)


A Routine Inspection is a regular check — typically conducted every three months during a residential lease (sometimes more or less)  — to assess the property’s overall condition. Requirements for these inspections may vary depending on your state or country.


These reports are generally focused on cleanliness and maintenance issues observed during the tenancy. Most users capture general notes at the Inspection Area level, while others prefer more detailed reporting using Sub Inspection Areas (available when enabled via Settings > PIM Admin > Routine Report Inspection Settings).


For PIM Premium users, Routine Inspection reports are fully customisable. You can:

  • Add specific text or highlights to the cover page

  • Apply your own branding and styling

  • Modify Quick Check Label columns

  • And more


Check out our Report Gallery for inspiration.


As always, you can tailor your Inspection Areas and Property Layouts under Settings > PIM Admin > Inspection Areas to match your workflow.


This report format can also be adapted for other use cases such as Commercial, Building, or Site Inspections — offering flexibility to suit your needs.


Property Condition Report (PCR)


A Property Condition Report (PCR) is completed at the start of a residential or commercial lease, typically before the tenant moves in. It provides a detailed snapshot of the property’s condition, broken down into Inspection Areas and Sub-Inspection Areas, allowing you to document the state of specific elements such as floors, walls, windows, lighting, and more.


This report serves as a critical benchmark for assessing the property’s condition at the end of the lease and is often used to help determine the portion of the bond to be returned to the tenant.


In different regions, this report may also be referred to as an Inspection Sheet, Entry/Exit Report, or Ingoing/Outgoing Inspection. In Australia, each state and territory has its own mandated template, so it’s essential to select the correct format to remain compliant with your local Tenancies Act.


While the layout and structure are typically fixed to meet legislative requirements, you can still:

  • Customise inspection areas and property layouts under Settings > PIM Admin > Inspection Areas

  • Add your business logo and contact details to the report header


For international users (US, UK, Ireland, NZ, etc.), refer to our Report Gallery for flexible report format ideas.


Although not a legal requirement for commercial properties, many agencies are now adopting PCRs for commercial leases. If you’re interested in setting up a commercial PCR template, please contact PIM Support.


Entry/Exit Prompt Feature


PIM’s smart Prompt for Entry/Exit feature makes the process seamless. When enabled, you’ll be prompted to select whether the inspection is an Entry or Exit. If you choose “Exit,” PIM will prompt you to select the original Entry report, allowing both Entry and Exit notes to appear side by side — depending on your region’s format requirements.


To enable this feature, go to:

Settings > PIM Admin > Condition Report Settings > Prompt for Entry/Exit


PIM can also automatically detect if an Entry or Exit is being imported from your Property Management System and will label it accordingly. If you need to change the inspection type manually, simply tap the inspection type, then tap and hold “Condition Report”, and select the correct type from the pop-up menu.


This will then be reflected in the inspection type as shown below.


Bond Inspection Report


Some customers prefer to use a Bond Inspection Report in place of a traditional Property Condition Report — and that’s completely fine. If you have a specific bond report format you’d like to use, feel free to reach out to PIM Support to discuss available options and how we can help tailor it to your needs.


Additional Reports & Custom Solutions


At PIM, one of our core strengths is delivering customised solutions to suit your specific inspection needs.

Cleaning / Maintenance Report


A popular feature in PIM is the ability to generate a separate Cleaning or Maintenance Report alongside your main inspection report.


By default, any notes added to the Additional Notes fields will populate this report. To generate it, simply choose Submit Cleaning/Maintenance Report instead of the standard Submit Inspection option. You can also flag specific photos to appear in the report by selecting Include in Maintenance when adding or editing photos.


Our customers use this feature in a range of ways — from Tenant Action Reports to Work Orders, and much more. The layout is fully customisable to suit your office needs.


Explore examples in our Report Gallery, or contact PIM Support to get a Cleaning/Maintenance Report set up for your office.

Tenant Inspection Reports


Exclusive to PIM, the Tenant Inspection Report allows you to generate a separate, tenant-facing summary after an inspection.


These reports can be used as a simple courtesy update or to highlight any issues the tenant needs to address. You can even include photos that are excluded from the Landlord’s version of the report.


Tenant Inspection Reports are triggered when a Tenant Summary inspection area is included, and they automatically pull in any notes and photos linked to that section.


It’s a simple, effective way to enhance communication with your tenants.


For examples, check out our Report Gallery or contact PIM Support to set one up.

Custom Reports & Special Use Cases


PIM is flexible enough to handle a wide range of inspection types — well beyond routine property inspections. We’ve worked with customers to deliver tailored solutions for:

  • Building Inspections

  • Site Audits

  • Scored/Graded Inspections with built-in calculations


If you’ve got something unique in mind, we’d love to help bring it to life.


Browse our Report Gallery for inspiration, or reach out to PIM Support to discuss your custom inspection requirements.